聯絡客服 / Contact Us

您好,歡迎提供您的建議或是查詢疑問,您可根據以下方式聯絡我們,客服人員將會儘速處理。謝謝。
If you have any questions or suggestions, please don't hesitate to take us know. You can contact us by following ways, we will reply you expeditiously.

電郵聯絡 / E-MAIL:

請依照下方指示,一步一步填寫我們所需的資料,以便客服人員能夠更快了解您的需求,可儘速處理。謝謝。
Please follow the instruction below to provide your information, let us know your problem and solve it as soon as possible.

我們將就您提供的電郵回覆,若此電郵信箱已不再使用或並不正確,客服人員將無法回覆喔!
We will respond your inquiry by Email, please make sure your email is correct.
姓名/Name:
必須輸入/Mandatary!
聯絡電郵/E-Mail:
必須輸入/Mandatary!
 
問題分類/Topic:
問題詳細分類/Problem Issue*:

必須輸入/Mandatary!
遊戲帳號(ID)/Game Account(ID):

必須輸入/Mandatary!
問題發生時間/Problem Happen Time:
       
請玩家務必選擇正確時間,以方便客服人員快速處理...
Please select a time for us to contract you.
內容描述/Describe Your Issue*:
(最多/Max1500字/characters)
必須輸入/Mandatary!
附件/Attachment:
每個附件必須小於2MB/Each attachment should be smaller than 2MB
驗證碼/Validation Code:
 

個案查詢 / Case Query:

如您希望查詢過往的來信紀錄,請按以下連結:
If you wanna check the status of your case, Please click the following link:


LINE@

LINE@ Joymobee玩樂蜂,為您提供最新遊戲活動資訊!如有一般問題查詢,亦可於以下時段向我們聯絡喔!

LINE@ ID:@crn2343z   好友人數
服務時間:
星期一至五10:00 – 19:00
(午膳時間: 13:00 – 14:30)
星期六、日及公眾假期休息
Opening Hours:
Monday to Friday 10:00 – 19:00
(Lunch Hour: 13:00 – 14:30) Saturday、Sunday & General Holidays Closed

若遇客服人員忙碌中無法即時回覆您,請耐心等候,我們會盡快在LINE@內回應您。
If our staffs are too busy to answer you, please wait a moment. We will answer as soon as possible.